Refund & Cancellation Policy

Last updated 15 July 2026

This policy covers how billing, cancellation, and refunds work for Metroit X’s paid plans (Pro and Max), billed monthly in advance through Razorpay.

1. Free plan

The Free plan requires no payment, so there’s nothing to cancel or refund. You can upgrade to a paid plan at any time.

2. Billing

Paid plans are billed monthly, in advance, in Indian Rupees (₹), via Razorpay. Your subscription renews automatically each month unless you cancel before the renewal date.

3. Cancelling your subscription

You can cancel anytime from Settings → Billing. Cancellation stops future renewals — it does not end your access immediately. You keep your plan’s features until the end of the billing period you’ve already paid for, and your account then moves to the Free plan. You will not be charged again after cancelling.

4. Refunds

We don’t offer prorated refunds for unused time in the current billing period if you cancel partway through — your access simply continues until that period ends, as described above.

That said, if you were charged in error, charged after a cancellation that should have taken effect, or a payment failed to process correctly on our end, contact us — preferably within 7 days of the charge — at info@dremora.co with your account email and the payment ID from Razorpay. We’ll review and, where a mistake on our part is confirmed, refund the charge back to your original payment method.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection law.

5. Failed or disputed payments

• If a renewal payment fails, we’ll retry per Razorpay’s standard retry schedule; if it keeps failing, your account moves to the Free plan at the end of the current period.
• If you dispute a charge directly with your bank/card issuer (a chargeback) without contacting us first, we reserve the right to suspend the account associated with that subscription pending resolution.

6. Changing plans

You can move from Pro to Max (or subscribe to a different plan) anytime from Settings → Billing — this takes effect immediately and is billed as a new charge through Razorpay at the time of the switch. We don’t currently offer a credit for unused time remaining on your previous plan; if you’d rather wait, you can cancel your current plan and switch once it reaches the end of its billing period instead.

7. Contact

Billing questions or refund requests: email info@dremora.co.